Question 1

Are you licensed and insured?

Accepted Answer

Yes. Professional Garage Door Services, LLC holds a California Contractors State License Board (CSLB) C-61/D-28 License #1117899 (Doors, Gates, and Activating Devices). We are fully insured with general liability and workers' compensation coverage. You can verify our license at the CSLB website.

Question 2

What areas do you serve?

Accepted Answer

We serve the greater Los Angeles area including Tarzana, Canoga Park, Encino, Woodland Hills, Sherman Oaks, Reseda, Northridge, Calabasas, West Hills, Chatsworth, Granada Hills, Van Nuys, Studio City, North Hollywood, Burbank, Glendale, Pasadena, Santa Monica, Beverly Hills, and surrounding communities throughout Los Angeles County.

Question 3

What happens after I submit a quote request?

Accepted Answer

After you submit a quote request through our website or by phone, a member of our team will contact you within 24–48 hours on business days to discuss your needs, provide an estimate, and schedule an appointment at your convenience. There is no obligation and no cost for the estimate.

Question 4

Do you offer emergency service?

Accepted Answer

Yes, we provide 24/7 emergency garage door repair services. If your garage door is stuck open, won't close, has a broken spring, or poses a safety hazard, call us anytime at (213) 286-1747 (local) or (888) 285-4021 (toll-free) and we'll dispatch a technician as quickly as possible.

Question 5

How is pricing determined?

Accepted Answer

Pricing depends on the type of service, the parts and materials required, and the complexity of the job. We provide upfront, transparent pricing before any work begins — no hidden fees or surprise charges. For most standard repairs, we can provide a firm quote over the phone. For installations or complex projects, an on-site inspection may be needed.

Question 6

What types of garage doors do you install?

Accepted Answer

We install all types of residential and commercial garage doors including steel, wood, aluminum, fiberglass, and composite doors. We carry doors in various styles including raised panel, carriage house, contemporary/modern, and custom designs. We work with all major manufacturers.

Question 7

Do you offer warranties on your work?

Accepted Answer

Yes. All workmanship is backed by our service guarantee. Additionally, all parts and materials carry the manufacturer's warranty. We stand behind our work and will address any issues promptly.

Question 8

How long does a typical garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 4–6 hours. Double door installations may take 6–8 hours. Complex custom installations or commercial projects may require additional time. We'll provide a time estimate when we schedule your appointment.

Question 9

Can I get a military or first responder discount?

Accepted Answer

Yes! We proudly offer special discounts for active military, veterans, and first responders. Please mention your status when scheduling your appointment or ask about our military discount when you call.

Question 10

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express), debit cards, checks, and cash. For larger projects, financing options or payment plans may be available — ask your technician for details.

Question 11

How much does it cost to replace a garage door spring?

Accepted Answer

Most garage door spring replacements in the Tarzana and LA area range from about $150 to $350 for a single torsion or extension spring, depending on the size, cycle rating, and whether one or both springs need replacing. We always inspect the door and give you an exact, upfront price before starting any work — never a surprise bill.

Question 12

Why is my garage door making a loud grinding or squeaking noise?

Accepted Answer

Noisy garage doors are usually caused by worn rollers, loose hardware, a lack of lubrication, or a failing opener component. Grinding often points to metal-on-metal wear, while squeaking is typically a lubrication issue. Our technicians can diagnose the exact cause and quiet your door down in a single visit.

Question 13

How often should I service my garage door?

Accepted Answer

We recommend a professional tune-up once a year to keep your garage door safe, quiet, and running smoothly. Regular maintenance — lubricating moving parts, checking springs and cables, and testing the auto-reverse safety feature — helps you avoid costly emergency repairs and extends the life of your door and opener.

Question 14

Is it safe to replace a garage door spring myself?

Accepted Answer

We strongly advise against DIY spring replacement. Garage door springs are under extreme tension and can cause serious injury or property damage if handled without the proper tools and training. It's one of the few garage door repairs we recommend always leaving to a licensed, insured professional.

Question 15

What should I do if my garage door opener stops working?

Accepted Answer

First, check that the opener is plugged in and the breaker hasn't tripped, and replace the remote batteries. If the door still won't respond, the issue could be a burnt-out motor, misaligned safety sensors, or a broken drive gear. Give us a call and we'll troubleshoot it over the phone or send a technician out to get it working again.

Frequently Asked Questions